1. About These Terms
These Terms of Service ("Terms") govern your use of Prowl ("Service"), an AI-powered sales prospecting platform operated by Prowl ("we", "us", "our"), a business based in Singapore.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
2. Service Description
Prowl is an AI-powered sales prospecting agent that:
- Researches companies and prospects using publicly available data
- Generates personalised outreach emails based on that research
- Automates follow-up sequences on your behalf
The Service uses artificial intelligence to generate content. While we strive for accuracy, AI-generated outputs may contain errors or inaccuracies. You are solely responsible for reviewing and approving any content before it is sent to prospects.
3. Account Registration
To use certain features you may need to create an account. You agree to:
- Provide accurate and complete information
- Keep your login credentials secure
- Notify us promptly of any unauthorised access
- Accept responsibility for all activity under your account
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Acceptable Use
You agree not to use the Service to:
- Send spam or unsolicited bulk messages in violation of applicable laws, including Singapore's Spam Control Act (Cap. 311A)
- Harass, threaten, or defame any person
- Transmit malware, viruses, or other harmful code
- Scrape, reverse-engineer, or attempt to extract the source code of the Service
- Impersonate another person or entity
- Violate any applicable law, regulation, or third-party rights
- Send outreach that is misleading, deceptive, or fraudulent
- Use the Service for any purpose unrelated to legitimate business prospecting
We may suspend or terminate your account without notice if we reasonably believe you have violated this section.
5. Payment Terms
Certain features of the Service require a paid subscription. By subscribing you agree to:
- Pay the fees indicated at the time of purchase
- Provide a valid payment method
- Authorise recurring charges for subscription plans until cancelled
All fees are in US Dollars (USD) unless otherwise stated. Prices may change with 30 days' notice. Refunds are handled on a case-by-case basis at our discretion.
If your payment fails and is not resolved within 7 days, we may suspend access to paid features.
6. Intellectual Property
The Service, including its design, code, AI models, and branding, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without written permission.
Content you create using the Service (such as outreach emails) belongs to you. By using the Service, you grant us a limited licence to process your data solely for the purpose of providing the Service.
7. Data Protection & Privacy
We are committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
- Collection: We collect only the personal data necessary to provide the Service, including your account information, usage data, and prospect research inputs.
- Purpose: Your data is used solely to operate, improve, and maintain the Service.
- Consent: By using the Service, you consent to the collection, use, and disclosure of your personal data as described in these Terms.
- Access & Correction: You may request access to or correction of your personal data by contacting us.
- Retention: We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
- Transfer: Your data may be transferred to and processed in jurisdictions outside Singapore. We take reasonable steps to ensure adequate protection in line with the PDPA.
For data protection enquiries, contact us at the email address listed below.
8. Third-Party Services
The Service may integrate with or rely on third-party services (e.g., email providers, AI models, data sources). We are not responsible for the availability, accuracy, or terms of any third-party service. Your use of third-party services is subject to their own terms and policies.
9. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that:
- The Service will be uninterrupted, error-free, or secure
- AI-generated content will be accurate, complete, or suitable for your purposes
- The Service will produce any particular business result
10. Limitation of Liability
To the maximum extent permitted by the laws of Singapore:
- Our total liability for any claim arising from or related to these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.
- We are not liable for any damages resulting from your reliance on AI-generated content or decisions made based on the Service's output.
11. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages (including legal fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your outreach activity conducted through the Service
- Any claim by a third party related to content you sent using the Service
12. Account Termination
You may cancel your account at any time by contacting us. Upon cancellation:
- Your access to paid features will end at the close of your current billing period
- We may retain your data for a reasonable period as required by law or legitimate business purposes
- We may delete your data after 90 days of account closure
We may terminate or suspend your access immediately, without prior notice, if you breach these Terms or if we discontinue the Service.
13. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email or a notice on the Service at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
14. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Singapore.
Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith negotiation. If the dispute is not resolved within 30 days, either party may refer it to the Singapore Mediation Centre (SMC) for mediation. If mediation does not resolve the dispute, it shall be submitted to the exclusive jurisdiction of the courts of Singapore.
15. General Provisions
- Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Service.
- Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
- Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
- Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.
- Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.
16. Contact Us
If you have questions about these Terms or need to reach us for any reason:
Email: prowlsales@polsia.app